Terms and Conditions for Man With Van Balham

These terms and conditions set out the basis on which Man With Van Balham provides moving, transport, loading, unloading, and related service options to customers in the UK. By making a booking, confirming a quotation, or allowing the service to begin, you agree to be bound by these terms. If you are arranging a house move, a small relocation, furniture transport, collection service, or similar van-based assistance, it is your responsibility to read these terms carefully before the service date. These terms are designed to explain the booking process, payment requirements, cancellation rules, liability limits, waste handling responsibilities, and the law that governs the agreement.

For the avoidance of doubt, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Balham, and references to “you” or “the customer” mean the person or business booking the service. These terms apply to all standard jobs unless a separate written agreement states otherwise. Any special arrangements must be confirmed in writing and may override part of these terms only where expressly stated.

The service may include one or more of the following: vehicle hire with driver, manual loading assistance, unloading support, item transport, waiting time, disposal support where legally permitted, and other agreed moving tasks. All services are provided subject to vehicle availability, access conditions, lawful instructions, and reasonable operational limits. We reserve the right to refuse or stop work where a request is unsafe, unlawful, or materially different from the booking description.

Booking Process

To secure a booking with Man and Van Balham, the customer must provide accurate and complete information at the time of enquiry or reservation. This includes the collection and delivery addresses, preferred date and time, the nature and estimated volume of items, access details, parking restrictions, floor levels, and any special handling requirements. The quotation is based on the information provided, so any omission or inaccuracy may result in revised pricing, delays, refusal of service, or additional charges.

A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment. We may provide an estimated time slot rather than a fixed arrival minute, particularly where traffic, prior jobs, or site access may affect timing. While every effort is made to arrive as scheduled, times are estimates only unless we expressly confirm a guaranteed arrival window in writing. The customer should ensure that someone is present to authorise the work and receive the goods.

If the job involves the transport of furniture, appliances, boxes, or fragile items, the customer must ensure that all items are suitably packed, labelled, and ready for moving unless packing assistance has been specifically included. Items should be disconnected, emptied, and prepared in advance where relevant. We are not responsible for delays caused by items not being ready, poor access, unresolved parking issues, or inaccurate descriptions of the job. In all cases, the customer remains responsible for ensuring the premises and goods are available at the agreed time.

Payments

Unless otherwise agreed, payment is due on completion of the service and must be made in full by the method we accept at the time of booking or service delivery. Where a deposit is requested, it secures the booking and may be non-refundable in line with the cancellation terms below. Prices may be quoted as fixed fees, hourly rates, or a combination of both, depending on the nature of the work and the information supplied by the customer.

Additional charges may apply where the actual service differs from the original quotation. Examples include extra waiting time, additional stops, congestion caused by limited access, unplanned carrying distances, stair fees where disclosed in advance, parking charges, congestion or low-emission charges, and the transport of items not listed in the original booking. Any extension of the service requested on the day may be charged at the standard rate or at a revised rate depending on the circumstances.

Invoices, where issued, must be paid by the due date stated on the invoice. If payment is delayed, we may charge reasonable recovery costs and interest to the extent permitted by law. We also reserve the right to suspend future services for customers with outstanding balances. Any disputed amount must be raised promptly and in good faith, but undisputed sums remain payable on time.

Cancellations and Amendments

Customers may cancel or amend a booking by giving notice as soon as reasonably possible. Cancellation charges may apply depending on how much notice is provided and whether costs have already been incurred. If a booking is cancelled after we have allocated a vehicle, staff, time slot, or other resources, we may retain all or part of any deposit to cover administrative costs and lost scheduling opportunity.

Where a customer cancels on the day of service, or shortly before the scheduled arrival, a substantial cancellation charge may be payable. If we arrive at the address and are unable to complete the job because the customer is absent, access is denied, the property is not ready, or the booking details are materially inaccurate, this may be treated as a late cancellation or failed attendance and charged accordingly. We may also charge for time spent travelling to site, waiting, or attempting to complete the work.

If we need to amend or reschedule a booking due to vehicle breakdown, staff unavailability, severe weather, unsafe conditions, or another event beyond our reasonable control, we will aim to offer a new time or date. Where that is not possible, we will refund any prepaid amount for the undelivered portion of the service, subject to any lawful deduction for work already completed. We will not be liable for consequential losses arising from a cancellation or rescheduling to the extent allowed by law.

Liability

We will take reasonable care when handling items during a van man Balham service, but liability is limited by the nature of the work and the information supplied. The customer is responsible for ensuring that items are suitable for transport and that any special handling requirements are disclosed in advance. Unless we have agreed otherwise in writing, we do not guarantee protection against damage arising from inherent weakness, poor packing, pre-existing defects, or unsuitable loading by the customer.

Our liability for loss or damage caused by negligence, if proven, shall be limited to the reasonable repair or replacement cost of the affected item, subject to any applicable legal limits and any insurance arrangement expressly confirmed in writing. We shall not be liable for indirect or consequential losses, loss of profit, business interruption, emotional distress, or any loss that was not reasonably foreseeable at the time of booking. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.

The customer must notify us of any damage, short delivery, or issue as soon as reasonably possible and in any event within a reasonable time after completion of the service. Claims should be supported by clear evidence, such as photographs and an item description. Failure to report an issue promptly may affect our ability to investigate and may limit any remedy. We may inspect the item and request further information before deciding whether any claim is valid.

Waste Regulations and Disposal

Where the service includes removal of unwanted items, the customer must ensure that any disposal request is lawful and accurately described. We do not provide unlicensed waste management. Any waste collection, removal, or disposal activity will only be carried out where it can lawfully be done in accordance with UK waste regulations and the terms of the relevant booking. The customer remains responsible for telling us whether items are reuse items, recyclables, general rubbish, bulky waste, electricals, or potentially hazardous materials.

We will not collect or transport illegal, hazardous, toxic, explosive, contaminated, or restricted waste unless we have expressly agreed in writing that the activity is lawful and permitted. This includes, without limitation, asbestos, chemicals, clinical waste, gas bottles, fuels, pressurised containers, paint in certain quantities, batteries where special handling is required, and any other item regulated by law. If prohibited waste is presented on the day, we may refuse collection, and any associated costs or cancellation charges may still apply.

Where items are taken for disposal, the customer authorises us to handle them in a lawful and environmentally responsible manner. The customer must not include personal data, documents containing confidential information, or prohibited substances without notifying us first. We may separate, sort, load, transport, or transfer waste only where this is consistent with the agreed service and applicable legislation. If a local authority, facility, or third party imposes a charge, rejection, or compliance requirement because of incorrect customer information, the customer will be responsible for those costs.

Customer Responsibilities

The customer must ensure reasonable access to the collection and delivery premises, including arranging parking permissions where needed, providing working contact information, and keeping routes clear for loading and unloading. Any delay caused by blocked access, absent keys, security restrictions, lifts not working, or third-party interference may incur additional charges. The customer must also make sure that items are ready for transit and that fragile or valuable goods are properly packed unless packaging services were agreed.

It is the customer’s responsibility to check that all items listed for transport are included before the vehicle departs. We are not responsible for forgotten items left behind after completion unless they were clearly identified and accepted by us. If the customer asks us to move items that exceed the agreed scope, weight, or size, we may decline the request or revise the price. We may also refuse to handle items that are unsafe to move manually or that require specialist equipment not included in the booking.

Customers must not ask drivers or assistants to perform unlawful acts, unsafe lifting, or tasks beyond the service agreed. We may stop work where health and safety could be compromised. If the customer’s instructions conflict with these terms or with any legal duty, we will follow the law and our safety procedures. Any delay or non-performance caused by failure to comply with customer responsibilities will not be our liability.

Service Standards, Delays, and Force Majeure

We aim to provide a professional and efficient Man With Van service, but schedules may be affected by traffic, weather, roadworks, mechanical issues, local restrictions, or events outside our control. Where we become aware of a material delay, we will take reasonable steps to inform the customer and adjust the plan if possible. However, estimated times are not guarantees unless we have expressly agreed a fixed commitment in writing.

We shall not be responsible for failure or delay caused by events beyond our reasonable control, including but not limited to severe weather, strikes, road closures, accidents, civil disruption, power failures, or supply issues. In such cases, our obligations are suspended for the duration of the event, and we may rearrange the service or cancel it without liability beyond refunding any prepaid amount for work not performed, subject to lawful deductions.

If a delay occurs, the customer should remain available and reachable during the time slot. Where the service can still proceed within a reasonable period, we may continue the booking and charge any applicable waiting time. If the delay makes the original booking impractical, the parties may agree to reschedule. Any decision on whether to continue, pause, or end the service will be made reasonably and with regard to safety, logistics, and fairness.

General Legal Terms

These terms form the entire agreement between the customer and us in relation to the service, unless superseded by a written variation signed or otherwise confirmed by us. If any provision is held invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. A failure or delay in enforcing any right does not waive that right. No third party shall have any rights under these terms unless expressly permitted by law.

We may update these terms from time to time. The version in force at the time of booking will apply to that booking unless a later written variation is agreed. Customers should review the current terms before each new booking. Any verbal promises made before booking will not override these terms unless confirmed in writing by an authorised representative. Headings are for convenience only and do not affect interpretation.

By proceeding with a booking for Man With Van Balham, you confirm that you have read, understood, and accepted these terms and conditions. You also confirm that you are authorised to enter into the agreement on behalf of yourself or the relevant business. These terms are intended to provide a fair and transparent framework for the service and to reflect standard UK expectations for moving and transport arrangements.

Governing Law and Jurisdiction

The agreement between you and us, and any dispute or claim arising out of or in connection with it, shall be governed by and interpreted in accordance with the law of England and Wales. This applies to all bookings made for services delivered in the UK unless a different law is expressly required by mandatory legal rules. By booking the service, you agree that the courts of England and Wales shall have exclusive jurisdiction, except where another forum is required by law.

If any dispute arises, the parties should first attempt to resolve it promptly and in good faith. This may include reviewing the booking details, any relevant photographs, invoices, or written messages to identify the issue. If a matter cannot be resolved informally, either party may pursue their legal rights through the appropriate court or dispute resolution process. Nothing in these terms affects rights that cannot be excluded under consumer law.

Final note: these terms are intended to be practical, lawful, and easy to apply for a van man service in Balham and similar UK moving jobs. They should be read alongside any quote, booking confirmation, or written variation issued for your specific service. In the event of any conflict, the written booking confirmation will prevail only to the extent that it is consistent with applicable law and expressly states a change.